Sunday, September 29, 2013

Re: On and on and on..... go our outages and fluctuations with no end in sight

Assalamu alaikum, Shabir!

Yes, I heard that you're having BIG power problems on the island since Thursday evening when all of us suddenly were treated to the dark ages, yet again.

At the time, I didn't know that this treatment was affecting the entire 'city' of Mombasa till the next day.

You have all my sympathies for what you all must be going through. I am just wondering if this irresponsible power company is going to compensate the residents for all the damage their 2 days and counting outage is causing? The residents should DEMAND this. After all their services are inversely proportional to their constantly hiked up tariffs.

Imagine despite paying these atrocious charges, we still have to deal with spoilt food messed up electrical and electronic appliances with no apology or explanation. Typical of a banana republic which considers all of the above as collateral damage.

I'm surprised that you even managed to get through to their customer 'service'. Good for you since their 'emergency' numbers are redundant. 

That fire at Kipevu. What started it?

On Sat, Sep 28, 2013 at 12:46 PM, Issak wrote:

Salaams. Your problem with power pales when you compare ours on the Island. Two days and least someone at kpl customer care informed us of the cause, a fire at kipevu. Hopefully they sort it out soon. But you are quite correct, we can only develop fully if we do not get roadblocked all the time. What we need are backup plans, prompt responses and acceptance of responsibility.

Take heart, one day we will get there.


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