FLUCTUATIONS AND OUTAGES - 16, 17, 18, 19,...

This morning while trying to watch the news at 10 am, the power fluctuated three times starting at 10.13 am, the next at 10.17 am, the third at 10.19 am and the 4th at 10.44 am!

As expected, the phones went unanswered as usual. Which means that these people who are supposed to be in-charge of making sure that we, the consumers get an uninterrupted supply had no idea what was happening and therefore could give no reason for these repeated fluctuations within minutes of each other...

It has been a novelty that since my last missive, we have not had either outages or fluctuations, Alhamdulillah!

Raziya

OUTAGES AND FLUCTUATIONS - 13, 14, 15,...

We had just over 24 hours of respite from Kenya Power's shoddy 'service', and at around 1.15 pm, the fluctuations started..

Nos, 13 and 14 were nearly together while the 15th was about an hour and a half later. What causes them? May we know, please?

They cause lots of damage to our appliances not to mention the tension they cause. Now that Ramadhan has begun, is this the kind of questionable 'service' we are going to be getting - erratic in the EXTREME!

FLUCTUATIONS AND OUTAGES - 10, 11, 12,....

Since just after midnight, we have already had three outages and fluctuations which brings my numbering to twelve and counting...

As I was about to start writing this, the power went off then came on a couple of minutes later, but it was low voltage where the regulators showed RED for quite a while. Tried calling but this time not only were the phones not being answered but a message showed me that the numbers I was dialing were not registered on the network....! How is this possible?

Also, the 11th one happened as is quite common of late - in the morning at just after 8.00 when people need power the most. This outage was of nearly 15 minutes and no one can enlighten us the reason for it. Was it because, since we live in a 'banana republic', due to the start of the rain?!

What is Kenya Power really up to? Doesn't it have responsible employees who can ethically and accountably work to provide service?

I am really beginning to believe that have 'jua kali' type personnel employed by Kenya Power.... What we would call 'matatu' mentality, also! A don't care attitude!

OUTAGES AND FLUCTUATIONS - 9

Well, it seems that Kenya Power has no SHAME whatsoever plus is impervious to the needs of their customers and are practicing impunity, too.

At just before 3.00 pm, we suffered another total outage with no one answering their phones. It returned after about 5 minutes. But, what we would collectively like to know is what are the causes of these persistent outages and fluctuations? Maybe, if they told us, we might, just might sympathise with them....

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OUTAGES AND FLUCTUATIONS - 4, 5, 6, 7, 8...

After I wrote about the outage in the morning yesterday, we had three more in the course of the day and into the night!

The 4th happened after I got a message (SMS), from one of the engineers of Kenya Power informing me that there would be an outage of half an hour at about 4.00 pm (4). Well, it went and came back after about half an hour. This engineer seemed surprised that I was angry with Kenya Power because he was informing me about the outage. He could not understand why I was angry. For his information and the rest of this redoubtable 'power' company, we get mad because of persistent outages and fluctuation, and much as I appreciate his informing me, what about the rest of the users of electricity?! 

But, then we had another outage hardly 30 minutes later about which KP knew nothing and for once one of them answered the phone and his voice showed surprise at this (5), outage! This one lasted another half an hour!!!

Again, after about fifteen to twenty minutes, we suffered another massive fluctuation (6), where the power regulators switched all our devices. This 'normalized' after about 5 minutes and mercifully we had no other incidents the remainder of the night.

Unfortunately, this morning we had another outage (7), of several minutes around 7.45 am. Then, at about 10.25 am (8), we suffered another massive fluctuation and this is just the start of the day....

We fear to think of how many more our irresponsible and careless power company is going to make us go through in the course of today....

OUTAGES AND FLUCTUATIONS - 3

First thing this morning at just before 8.30 am the power went off! It returned after about 5 minutes. We also don't know how many more fluctuations and outages we are going to go through in the course of the remainder of the day...

Again the question - why does this have to happen nearly EVERY SINGLE DAY?! 

This is already number 3 and it is not even a week since number 1.... As I said then, I am numbering the outages and frequency of them to give all my recipients including Kenya Power the seriousness of the problem.

POWER OUTAGES AND FLUCTUATIONS - 2

 Just before Kenya Power switched off our power this morning, I got a message (SMS), from one of our engineers informing me that we would be having an outage of 30 minutes. This meant that my last email regarding Kenya Power's attitude seemed to have borne fruit, Alhamdulillah! But, this outage was not of half an hour - it returned after nearly 45 minutes.

Anyway, at around twenty to one (mid-day), there was a massive fluctuation where all our power regulators switched things off and was on red for some few minutes. Calling the engineers was a vain pursuit as usual though one of them being a Muslim would have the legitimate excuse of attending Friday Prayers. But, the other one could and should have picked the phone.

So, was the earlier outage the cause of the later fluctuation?

POWER OUTAGES AND FLUCTUATIONS - 1

 Early on the morning of Saturday 11th March 2023, before 3.00 am, our power went. Tried to call Kenya Power's engineers to no avail. None of them was answering. After over an hour, one answered and was told it would take another hour to restore.

Unfortunately, this did not happen and when at 6.00 am we were still suffering in this awful heat, and I called, again no answer and when finally one of them, did, was told it would take another hour! Yet, a few minutes after hanging up, the power mercifully returned. So, why was this engineer lying to me? 

This is one of the reasons we don't have any confidence in these people and suspect that they don't work 24 hours as the long-suffering public is made to believe, but can only work during daylight hours. Kenya Power has lost its credibility with the public (consumers), whom they are supposed to serve because they do not keep its word and even lies to us. 

Forget about transparency, they are not even translucent but extremely OPAQUE!!!

Then, just after about 36 hours of the above outage of over 3 hours, we had another one of these outage/fluctuations yesterday (12th March 2023), late afternoon. Again, there was no response when called and while the power returned after a couple of minutes, these play havoc with our electrical devices, and the regulators they are attached to, start malfunctioning. Who will pay for this damage?

This missive has the number 1 in the title. Henceforth, I will start numbering these fluctuations/outages so that both the receiving public and Kenya power for their record will be able to tell how often this happens with their so-called services.

PERSISTANT OUTAGES AND FLUCTUATIONS EVERYDAY!

This morning we had at least 2 outages and fluctuations with a matter of 15 minutes. Why?

And as usual, no response to calls, either. Why?

Can Kenya Power PLEASE get its act together and work more efficiently to give us with a consistent supply of power where our electrical devices will not malefunction? Otherwise, the long suffering consumers might entertain the possibility of demanding compensation for damage/s for their AWFUL 'SERVICES'...!

Considering the hefty bills we have to foot every month, it is high time we, consumers, demanded and equally responsible and accountable service in return.

WHAT ARE THE REASONS FOR CONSTANT OUTAGES...?!

 On Saturday, 4th March 2023, once again nearly the WHOLE COUNTRY lost power! Most of us do not know the reason why, but we have noticed that since late last year that there have been too many of these national outages. Why? Are we in a war 'mode' or suffering from some natural catastrophe which is usually the reason when nations suffer from such incidences?

Kenya Power, which has proved itself to be a very insolent outfit of late which takes its customers for granted due to it being the ONLY one that supplies us with this commodity, does not deem it fit to either answer our frantic calls and/or give an explanation and apology for the outage. 

On that fateful Saturday, we were forced to 'time' travel to a time before Mankind discovered electricity and put it to use for itself and developed further... In the sweltering heat and humidity of the coast, we had to suffer for over 4 HOURS without knowing when we would be put out of our misery.

None of the local engineers were answering their phones initially and when one of them finally, did, he could not give any specific time scale WHEN it would be back! When cornered, he told me 3 to 4 hours, but when the 3 hours were up and I called him again I  was told that it would take another 3 hours!!!!

Then, today the power went off, yet again in the morning and KP  wouldn't answer their phones. When this happens, we are left wondering what caused the outage, if it is country-wide, again, and how long it will last for... All of this is extremely frustrating for those of us who rely a lot on power. 

What is the matter with our monopolistic and EXTREMELY EXPENSIVE power company? They are becoming more and more insolent by the day...