c/o P.O. Box 36389
City Square - 00200
While, at least, one book store in Mombasa (Paper Connections, City Mall), has the June 2012 issue on its shelves, why is it that I being one of the subscribers since YEARS, have got neither the June issue or the coming July one. Btw, I usually get my issues in the 2nd or 3rd week of the preceding month, i.e. I should have got my June issue in May. This still has not arrived!
The reason I'm sending this to all the POSTA addresses is because, one of their senior staff in the GPO Mombasa, after getting the the distributor's address from me (it's always printed on the cover), tried getting their phone and/or email address from the City Square branch of POSTA so that we could follow this matter up, but, despite being a fellow senior staff here, they refused to give him this information. Why such secrecy?
And then POSTA has the temerity to increase it's rental rates in leaps and bounds. How dare they when their 'services' leave a lot to be desired!
Hence, my copying this email to the NG International customer service, too, so they know all the circumstances behind late and missing issues. The last time I'd missed my issue was April 2012 and the following was their response when I'd reported the matter online at their website. That one has mercifully already arrived, the one that was resent, not the original one. That one is still somewhere 'out there'!!!
So, why is POSTA, City Square, Nairobi, being so uncooperative?
Can the people concerned, please, deal with this problem, asap?!
Fed up of missing issues,
On 4/26/2012 5:47 PM, NGS Customer Service wrote:
Amsterdam, 26/04/2012 Your membership number: 419308887 Dear MS RAZIYA MOHAMEDALI Thank you for your e-mail. We are sorry to hear that you have missed an issue of the magazine. On checking our records it appears as though all of the magazines due to you have been dispatched in routine. As requested, we have arranged to dispatch a replacement issue today. Please allow 2-3 weeks for delivery. Should the original eventually arrive this may be kept with our compliments. Thank you for your interest in National Geographic. If we can be of any further assistance, do not hesitate to contact us or consult your online customer service page at www.ngmservice. com. Exceptional customer service is our number one priority. If at anytime you feel you're not receiving this level of service, please feel free to contact my supervisor Paul Wilson, by email at firstname.lastname@example.org. Yours Sincerely National Geographic Society You can access your account information online, 24 hours a day/ 7 days a week, at www. ngmservice.com. You can change an address, check on your expiration date, report missing issues, renew an account and refer to a complete set of Frequently Asked Questions. Just go to www.ngmservice.com and click on MEMBERS OUTSIDE THE US AND CANADA. You may gain access by using your account number or entering your name and address as it appears on the addressing label. Be sure to include your email address to complete the sign on. Follow us on Facebook at http://www.facebook.com/natgeo or on Twitter at http://twitter.com/natgeosociety