Early on the morning of Saturday 11th March 2023, before 3.00 am, our power went. Tried to call Kenya Power's engineers to no avail. None of them was answering. After over an hour, one answered and was told it would take another hour to restore.
Unfortunately, this did not happen and when at 6.00 am we were still suffering in this awful heat, and I called, again no answer and when finally one of them, did, was told it would take another hour! Yet, a few minutes after hanging up, the power mercifully returned. So, why was this engineer lying to me?
This is one of the reasons we don't have any confidence in these people and suspect that they don't work 24 hours as the long-suffering public is made to believe, but can only work during daylight hours. Kenya Power has lost its credibility with the public (consumers), whom they are supposed to serve because they do not keep its word and even lies to us.
Forget about transparency, they are not even translucent but extremely OPAQUE!!!
Then, just after about 36 hours of the above outage of over 3 hours, we had another one of these outage/fluctuations yesterday (12th March 2023), late afternoon. Again, there was no response when called and while the power returned after a couple of minutes, these play havoc with our electrical devices, and the regulators they are attached to, start malfunctioning. Who will pay for this damage?
This missive has the number 1 in the title. Henceforth, I will start numbering these fluctuations/outages so that both the receiving public and Kenya power for their record will be able to tell how often this happens with their so-called services.
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