This so-called 'privatized' company, still has the same old employees who are extremely insolent and slothful. I've, since early this year been visiting them, emailing them, etc., the same like you on behalf of friends of mine who are too busy and fed up to be frustrated by this company (in fact, EVERY service provider in this country is the same way), but, they are still waiting for their phone line to be relocated to their new house which is less than 500 meters from where they used to be.
But, till today, NOTHING has been done nor have these people even called or visited the place, i.e. given them a feedback as to WHY, their landline has not and cannot (it would seem), be relocated. After all their neighbours all have landlines except them! So, it's not going to be a 'rocket' science for Telkom Kenya to move their line, will it?!
This company or rather it's employees are totally impervious, inefficient and insolent in the extreme. In fact, they tried to pass the buck to me when the last time I went there and saw the Regional Manager, Mr. Kamande who is hardly ever available but that day I managed to see him, when he accused me without cause of having tried to bribe somebody there, etc., and tried intimidating me by saying that it was a grave offense.
Why should I have tried to bribe anybody there, since; first, I have NEVER ever paid a bribe to our officialdom or anybody for that matter to get something done and in the process I get frustrated at every turn!
Second, this was not my personal issue anyway but was doing a favour for a friend and therefore, why should I spend my money to pay a bribe should I have been so inclined?
Third, till today, this line has not been moved. Why? Nobody, including Mr. Kamande, can and is ready to answer this vital question. Why?
We live in a very crooked, unjust and unaccountable country where nothing and hardly anybody has the integrity, morals, professionalism, etc., to follow through on their work in a responsible manner. The ones who are there, are outnumbered by thugs, who eclipse the good work done by the few....., in fact, they sometimes undo it!
Shaileen N.P.N Shah wrote:
Hello Francis,
As per telephone conversation,please find my formal complaint:(communicated to TELKOM's previous RM's with NO ACTION!)
July'08 Telephone Bills(3) sent by seperate covers! WHY?
My Company has 3 phone nos registered in its name:2491467,2490049 and 2224954! Every month we recieve 3 seperate covers(paying extra to POSTA!),when only one could have sufficed! WHAT A WASTE OF MONEY,PAPER,TIME,ETC!!????????
This is NOT the 1st time we have CONSTRUCTIVELY Complained by phone,email,etc.,with the 'USUAL' NON- ACTION! HOW WILL TELKOM KENYA survive in a highly 'competative' field? Mind boggles!
ps. If your so called managers cannot increase EFFICIENCY,please sack them 'cause there are approx.7million Kenyans unemployed!!
4aBETTER; EFFICIENT KENYA!
sincerely
Mr.Shaileen NPN Shah,MRPharmS
HARDELECT Co Ltd
Most of the postings are to do with what an average Kenyan citizen has to deal with, in the country, to survive. They go through and are treated with a lot of injustice, where very few in 'officialdom', will take notice of their problems or even do anything about them. Hence, this blog and the belief in, 'One learned man is harder on the devil than a thousand ignorant worshipers' - Prophet Muhammad (pbuh)
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