Re: FW: Relocating phone No. 041-2221001 - Ref. No. A93139 and now another Tel. No. - 2226115

I don't know how many times, it takes for Telkom Kenya Ltd., to do a simple job of relocating a phone. It would seem 'many ages', as the above number has still not been moved to where it was requested that it be taken!

Now, I have another very close friend who told me yesterday, that, their pre-paid number, 041-2226115 has been 'off', dead, since over 2 months. Despite having reported, there's no sign of life, either from Telkom Kenya Ltd., or the phone! I wonder, how much revenue Telkom Kenya Ltd., is losing due to such behaviour?

There seems to be so end to this insolence and taking customers for granted. As I mentioned before, while this awful company might have got privatized, it is highly unfortunate, that the people populating it, still work in the same old lackadaisical manner. In other words, they don't care.

Last week, I went to see Mr. Sood, and he is a Senior Asst. Manager, who behaved like this was completely unacceptable and promptly (at least that's the impression he gave me), sat at his computer and 'pretended' to write an email to 'everybody' in Telkom including the Regional Manager, Mr. Kamande with a BCC to me (I thought), but, to date, I still haven't got anything nor has the phone been relocated! So, all that Mr. Sood was claiming and telling me, was nothing but hot air! Typical of our officialdom.

Razia.

Raziya wrote on 06-May-08 8:18 PM:

Nyatia, Nderitu!

How are you? And how's Nbi?

Thanks for fwding my email to the 'right' guy. I called my friend on her mobile this morning and was told that they still haven't got their phone problem solved nor has ANYBODY, despite my email to many at TELKOM KENYA LTD., contacted them about it.

Seriously, is anybody doing any work out there?!!!! I really have my suspicions. In fact, I'm also CC'ing this email to both my friend and her husband, Vinay Shah, so that they, too, are in the picture.

Salaams from Msa,
Razia.

George T. Nderitu wrote

Please note !

Regards, Nderitu

-----Original Message-----

From: Raziya
Sent: Thursday, May 01, 2008 9:05 PM
To: George T. Nderitu; J K. Mugo; Customerrelationscoast; Oscar R. Juma; Patrick W. Masimba; Khalid Salim; Julius K. Rukaria; Philip Nyakwaka; Mfaume Bakary; Vinay SHAH Cc: Presidential Press Service; moses baya; Mwende Mwinzi; Kenya Times; British Broadcasting Corporation - News Online; British Broadcasting Corporation - Outlook; Sunny Bindra; The Public Watchdog; comms@comms.go.ke">comms@comms.go.ke; East African Standard; East African Standard, Editorial; THE WATCHMAN; FACE THE FACTS - East African Standard; GIKONYO Macharia; Yusuf Ali; Imre Loefler; Jacque Ooko; John Mulaa; KamemeFM Radio; oketch kendo; palaver; Nation TV; Salama Radio; send2kj@yahoo.com; KTN; Vip Ogola; Letters To The Editor; radiowaumini@wananchi.com
Subject: Relocating phone No. 041-2221001 - Ref. No. A93139
Importance: High

TO WHOM IT MAY CONCERN

Telkom Kenya Ltd in Mombasa had been informed by the subscriber, Mr. Vinay C. Shah, over a month ago to move their line to another location within Ganjoni, not far from it's original one. He was given the above reference number. I personally, also, went to see them about it, over a month ago, and was referred to a Mr. Maina, who took all my contact numbers as well as my friends', who are still waiting for a call (on the mobile), from him. At the time, he had promised me that this simple moving of the phone line would be done in a couple of days, but, it is now over a month, since these people have moved to their new place and nobody from Telkom Kenya has contacted them nor showed themselves, there! Why? It would seem that while Telkom Kenya might be reducing it's staff, etc., the ones who are still populating those offices are still of the old bent of mind. They try and make a simple matter very complicated and in the process nothing gets done......, unless of course, we get fed up and either end up paying 'something small' or forget about the whole issue and to hell with Telkom Kenya and it's awful (dis)services! Short of going to their offices every other day and following the matter up, nothing gets done in this country without wasting our time, money and energy in fruitless pursuits. Why should this be, so? Can Telkom Kenya answer this question, please? And how many more visits, reminders and emails will it take to get them to move this line? One gets the impression that its a herculean task way above and beyond their simple minded capacities. No wonder that mobile telephony is making such progress in leaps and bounds. With such 'services' from our only fixed line company, it's not surprising.

Razia.