Re: METER ON A/C.NO.070/7004204000:Mr.N.P.Shah in Ganjoni,Mombasa DISCONNECTED for NON PAYMENT of 1394.83 DUE ON 27/2/2013.why?

'Afternoon, Shaileen!

Though ALL of our so-called 'service' providers are very lack-a-daisical with regards to the GIVING of service, they suddenly and surprisingly become SUPER EFFICIENT or should I say over enthusiastic when it comes to extracting money or disconnecting us from a very questionable supply!!!!

Btw, quite a few of the email addresses that you've sent your letter to, either no longer exist or have changed their emails. Unfortunately, I don't know what the correct ones are, any longer, either.

I'm also sending this to COFEK who are the latest Consumer watchdogs and NOT consumerfirst. They no longer exist!

Well, that's all and I hope that you'll get the required response from the MD of the MOWASCO, Eng. Moses Kinya to whom I'm also fwding your email.

Best wishes,

Raziya

 

On Wed, Feb 27, 2013 at 1:13 PM, SHAILEEN <shaileen1952@gmail.com> wrote:

To,

The Managing Director,

Mombasa Water Supply & Sanitation Co.Ltd,
MOMBASA.

One of your employees Mr.Mutinda(0724904030) disconnected our water meter this morning :WHY?          

PERTINENT POINTS for your INSPECTION/INVESTIGATION & INTROSPECTION:

1.When Mr.Mutinda arrived at our premises,he talked to one of our servants,that he had come to disconnect our water meter for NON PAYMENT.

2.My servant requested him to wait ,'cause both my wife and i were not in at that moment,and to come back at approx NOON,when the landlords be back.

DESPITE all explantions he DISCONNECTED our WATER METER.

3.Your Bill dated 9/2/2013,was posted to us on 22/2/2013,the DUE DATE being 27/2/2013:WHY the DELAY in posting?

4.WHY DISSCONNECT the WATER METER on the morning of DUE DATE:27/2/2013,when the DAY is NOT OVER?

5.If one of your clients have NOT been able to pay IN TIME,least you could do is to communicate(Phone,email,visit,etc)to the client and REQUEST immediate payment,BUT NOT TO DISCONNECT their WATER METER!

6.How DARE your employees HARRASS your Company's clients WHO COLLECTIVELY CONTRIBUTE to ALL YOUR SALARIES?

7.SACK ALL your INEFFICIENT EMPLOYEES!

I am absolutely DISGUSTED with your employees as per above incident,and DEMAND A LETTER of EXPLANATION & APOLOGY.

Mr.Shaileen NPN Shah

Mr.Shaileen NPN Shah,B.Sc.Pharmacy(Hons)