Friday, November 30, 2012

Re: Power Outage on 2 phases from Yesterday!!

Just as I sent off the earlier note, I got the following email of relief and gratitude from my neighbour.

My question is - it's strange how this problem took so long to solve 
and was done in a way where the
recipient of this largesse from KP(LC), does not even know whom to
thank for restoration of his power, albeit after 3 DAYS!!!

Very strange, indeed, and would love to know why, how and what caused this power failure. 

We hope and pray that this is the last of their KP(LC) underhand behaviour.

Another request to them - PLEASE, don't tell us to have patience when the power goes off and we ask WHEN it will be back! We no longer have this patience since every service provider asks us to do the same and we've run out of it!

Raziya
On Fri, Nov 30, 2012 at 7:34 PM, <urjadistributors@gmail.com> wrote:
An Update:

We have got all 3 phases. We don't know who Thank, but Thank You all!! We are Gratefull!

Thank You!

Sent from my BlackBerry®
Date: Fri, 30 Nov 2012 15:27:36 +0000
To: Florence Obura<FObura@KPLC.co.ke>
Cc: Joseph Mkomba<jmkomba@kplc.co.ke>; Harry Vidzo<hvidzo@kplc.co.ke>; Aggrey Machasio<amachasio@kplc.co.ke>; Ben Chumo<bchumo@kplc.co.ke>; Robert Mahaga<rmahaga@kplc.co.ke>; John Ombui<jombui@kplc.co.ke>; Joseph Njoroge<jnjoroge@kplc.co.ke>; Haid Yusuf<yhaid@kplc.co.ke>; David Cheloti<DCheloti@kplc.co.ke>; Kimeu Mbaluka<KMbaluka@kplc.co.ke>; Loice Wangui Ngugi<LNgugi@kplc.co.ke>; Migwi Theuri<MTheuri@kplc.co.ke>; Peter Wambua<pwambua@kplc.co.ke>; Benson Muriithi<BMuriithi@kplc.co.ke>; Rosemary Gitonga<RGitonga@kplc.co.ke>; Fanuel Tsuma<FTsuma@kplc.co.ke>; Raziya Mohamedali<rmohamedali@gmail.com>
Subject: Re: Power Outage on 2 phases from Yesterday!!

An Update:

30th Nov - Fri. Still only 1 phase availabkle. 2 phases still missing.

Rgrds.
Sent from my BlackBerry®
Date: Fri, 30 Nov 2012 06:40:16 +0000
To: Florence Obura<FObura@KPLC.co.ke>
Cc: Joseph Mkomba<jmkomba@kplc.co.ke>; Harry Vidzo<hvidzo@kplc.co.ke>; Aggrey Machasio<amachasio@kplc.co.ke>; Ben Chumo<bchumo@kplc.co.ke>; Robert Mahaga<rmahaga@kplc.co.ke>; John Ombui<jombui@kplc.co.ke>; Joseph Njoroge<jnjoroge@kplc.co.ke>; Haid Yusuf<yhaid@kplc.co.ke>; David Cheloti<DCheloti@kplc.co.ke>; Kimeu Mbaluka<KMbaluka@kplc.co.ke>; Loice Wangui Ngugi<LNgugi@kplc.co.ke>; Migwi Theuri<MTheuri@kplc.co.ke>; Peter Wambua<pwambua@kplc.co.ke>; Benson Muriithi<BMuriithi@kplc.co.ke>; Rosemary Gitonga<RGitonga@kplc.co.ke>; Fanuel Tsuma<FTsuma@kplc.co.ke>; Raziya Mohamedali<rmohamedali@gmail.com>
Subject: Re: Power Outage on 2 phases from Yesterday!!

An Update:

Approximately: 9.45PM - all phases went.
Approximately: 11.00PM - 1 phase returned.
Approximately: 11.30PM - all phases went.
Approximately: 4.00AM (29-NOV-2012) - 2 phases returned.

As of now, 9.30AM - 2 phases available. 1 is Missing till now.

Regards,
Ravi Bhagat.
Sent from my BlackBerry®
Date: Thu, 29 Nov 2012 18:41:36 +0000
To: Florence Obura<FObura@KPLC.co.ke>
Cc: Joseph Mkomba<jmkomba@kplc.co.ke>; Harry Vidzo<hvidzo@kplc.co.ke>; Aggrey Machasio<amachasio@kplc.co.ke>; Ben Chumo<bchumo@kplc.co.ke>; Robert Mahaga<rmahaga@kplc.co.ke>; John Ombui<jombui@kplc.co.ke>; Joseph Njoroge<jnjoroge@kplc.co.ke>; Haid Yusuf<yhaid@kplc.co.ke>; David Cheloti<DCheloti@kplc.co.ke>; Kimeu Mbaluka<KMbaluka@kplc.co.ke>; Loice Wangui Ngugi<LNgugi@kplc.co.ke>; Migwi Theuri<MTheuri@kplc.co.ke>; Peter Wambua<pwambua@kplc.co.ke>; Benson Muriithi<BMuriithi@kplc.co.ke>; Rosemary Gitonga<RGitonga@kplc.co.ke>; Fanuel Tsuma<FTsuma@kplc.co.ke>; Raziya Mohamedali<rmohamedali@gmail.com>
Subject: Re: Power Outage on 2 phases from Yesterday!!

9:45PM

All three phases gone.

Sent from my BlackBerry®
Date: Thu, 29 Nov 2012 18:22:12 +0000
To: Florence Obura<FObura@KPLC.co.ke>
Cc: Joseph Mkomba<jmkomba@kplc.co.ke>; Harry Vidzo<hvidzo@kplc.co.ke>; Aggrey Machasio<amachasio@kplc.co.ke>; Ben Chumo<bchumo@kplc.co.ke>; Robert Mahaga<rmahaga@kplc.co.ke>; John Ombui<jombui@kplc.co.ke>; Joseph Njoroge<jnjoroge@kplc.co.ke>; Haid Yusuf<yhaid@kplc.co.ke>; David Cheloti<DCheloti@kplc.co.ke>; Kimeu Mbaluka<KMbaluka@kplc.co.ke>; Loice Wangui Ngugi<LNgugi@kplc.co.ke>; Migwi Theuri<MTheuri@kplc.co.ke>; Peter Wambua<pwambua@kplc.co.ke>; Benson Muriithi<BMuriithi@kplc.co.ke>; Rosemary Gitonga<RGitonga@kplc.co.ke>; Fanuel Tsuma<FTsuma@kplc.co.ke>; Raziya Mohamedali<rmohamedali@gmail.com>
Subject: Re: Power Outage on 2 phases from Yesterday!!

An update:

9:25PM. Still, only 1 phase. 2 Phases missing.
Sent from my BlackBerry®
Date: Thu, 29 Nov 2012 16:07:02 +0000
To: Florence Obura<FObura@KPLC.co.ke>
Cc: Joseph Mkomba<jmkomba@kplc.co.ke>; Harry Vidzo<hvidzo@kplc.co.ke>; Aggrey Machasio<amachasio@kplc.co.ke>; Ben Chumo<bchumo@kplc.co.ke>; Robert Mahaga<rmahaga@kplc.co.ke>; John Ombui<jombui@kplc.co.ke>; Joseph Njoroge<jnjoroge@kplc.co.ke>; Haid Yusuf<yhaid@kplc.co.ke>; David Cheloti<DCheloti@kplc.co.ke>; Kimeu Mbaluka<KMbaluka@kplc.co.ke>; Loice Wangui Ngugi<LNgugi@kplc.co.ke>; Migwi Theuri<MTheuri@kplc.co.ke>; Peter Wambua<pwambua@kplc.co.ke>; Benson Muriithi<BMuriithi@kplc.co.ke>; Rosemary Gitonga<RGitonga@kplc.co.ke>; Fanuel Tsuma<FTsuma@kplc.co.ke>; Raziya Mohamedali<rmohamedali@gmail.com>
Subject: Re: Power Outage on 2 phases from Yesterday!!

Thank You Florence for your Prompt Response. We have been advised that a team is looking into it - however as we speak - there is still no power, which brings to approximately 24hours without electricity.
Sent from my BlackBerry®
From: "Florence Obura" <FObura@KPLC.co.ke>
Date: Thu, 29 Nov 2012 16:10:47 +0300
To: URJA DISTRIBUTORS<urjadistributors@gmail.com>
Cc: Joseph Mkomba<jmkomba@kplc.co.ke>; Harry Vidzo<hvidzo@kplc.co.ke>; Aggrey Machasio<amachasio@kplc.co.ke>; Ben Chumo<bchumo@kplc.co.ke>; Robert Mahaga<rmahaga@kplc.co.ke>; John Ombui<jombui@kplc.co.ke>; Joseph Njoroge<jnjoroge@kplc.co.ke>; Haid Yusuf<yhaid@kplc.co.ke>; David Cheloti<DCheloti@kplc.co.ke>; Kimeu Mbaluka<KMbaluka@kplc.co.ke>; Loice Wangui Ngugi<LNgugi@kplc.co.ke>; Migwi Theuri<MTheuri@kplc.co.ke>; Peter Wambua<pwambua@kplc.co.ke>; Benson Muriithi<BMuriithi@kplc.co.ke>; Rosemary Gitonga<RGitonga@kplc.co.ke>; Fanuel Tsuma<FTsuma@kplc.co.ke>; Raziya Mohamedali<rmohamedali@gmail.com>
Subject: Re: Power Outage on 2 phases from Yesterday!!

There is something seriously wrong in nyali. Persistent blackouts day and night this week.

Sent from my iPad

On Nov 29, 2012, at 15:49, "URJA DISTRIBUTORS" <urjadistributors@gmail.com> wrote:

Dear Sir / Madam,

Kindly Note, we have not had 2 phases power from yesterday - 28th November 2012 until now - in Nyali - Kilima Road - Behind your Sub-Power Station. 

Please note, this is really inconvenient and moreover shameful for such a large corporate company to have such a large power outage. 

We have called customer care twice within the past two days. After numerous tries, someone will pick the phone and assist us for which we are Grateful. 

However, Please Assist in Restoring this Power Outage.

Regards,
Ravi Bhagat


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