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Kenya Power and it's questionable 'services'...

After my last email written a few hours ago when we had an outage and I was writing using my battery, the power came back after about half an hour yet got no apology or explanation nor an answer to my numerous calls to ALL the relevant Kenya Power employees which includes some senior staff based in Nairobi and whose addresses you will find above in the recipients list.

One wonders why they don't answer our calls. One major reason I think is because they do not want to answer our 'difficult' questions. And why would they find our questions difficult to answer? Most likely because they don't have a good answer and/or they think that we are not capable of understanding their 'official' jargon. Or to put it bluntly, they believe us to be stupid. But, it might also be that their answers will lead to more questions which they believe we should not be asking them...?!

And as I  write this, we are again suffering from fluctuations and considering the weather has now changed and it's overcast and raining, this will  be a good time for us to have another massive outage (after all, the last 2 days, we've had these hours long outages just around this time), with no accountability or explanations from this disgusting power company!

Start working in an accountable and responsible manner, Kenya Power.

And please remember, next time don't ever tell us to have patience because every Tom, Dick, Harry and Jane out there who gives us their questionable 'services' are all telling to do exactly that and we are very FED UP of hearing this one sentence over and over again repeated by incompetent 'service providers'!

Kenya Power is taking its customers for granted...

Since the 16th of October, we, in Nyali have been having more than our 'fair' share of fluctuations and outages. 

One would think that we are going back in time to when Nyali residents were suffering from these issues on a daily basis umpteen times a day!!!

And after our so-called scheduled 'maintenance outage' on the 18th of October, things have gone even worse for want of a better word. In fact, intolerable. When we call these employees of  Kenya Power, and IF we can get through, the one standard reply we get is to observe patience and that is IT!

Unfortunately, we are very fed up of this reply not just from this service company, but it is used by ALL the so-called service providers to cover up their inefficiency and incompetence. What do these people think we are? That's when they give us such a blanket statement, we will be satisfied? 

As I write this, we've lost power, yet again!

We have been losing power every single day  for  HOURS on end!

We are now without power again and NOBODY from this awful company is picking their phones, either...., including their superiors!

Campaign racket

As I  write this, we, in this residential area of Nyali (near Cinemax), are being inundated with an unbelievably ear-splitting campaign racket coming from the main road. This happens EVERY SINGLE DAY come rain, hail or shine. 

We, the residents are least interested in this kind of 'banana republic type' of campaigning that our useless, brainless and idiotic so-called politicains have of trying to get themselves votes from us.

Since we cannot engage them with our questions on what they stand for, etc., most of us WILL NOT BOTHER TO vote for such insensitive and disturbing politicians, most of whom are a 'recycled' lot who care NOTHING for law and order or justice!

Can the present, nearly on the way out (hopefully), politicians still holding office, please do their final service to the residents of Mombasa by getting rid of these noise polluters, please?

Irresponsible KPLC!

Our power company is quite irresponsible not to mention unaccountable. Of course, since the company is made up of employees, it is these that give the company  a bad name.

I have been calling them since the 2nd week of June regarding a fallen concrete power pole at the corner of Eldama Ravine rd. and Parklands Ring rd. both of which have been under construction since over a year in Nairobi, but NOTHING has been done about it......, yet.

This pole is obstructing traffic as it is smack at a corner and part of it in the middle of the road with wires sticking out at one end which can hurt someone and/or damage cars if they are not careful. As it is, the roads under construction are already creating problems for road users in the area and this fallen power pole is adding to it. If anybody wants to view it, it is outside Mystique Gardens.

Though this road is supposed to be a two way road, drivers and pedestrians have to be extremely careful they don't hit those sticking out wires! Also, there is added danger at night since all of these roads have no street lights and if was not for the private residences, etc., who illuminate the area after dark by having lights along their perimeter walls and gates, this pole and the awful roads under construction since over a year, would be reporting disasters every so often.

What is the matter with the KPLC engineer of this area, Mr. Daniel Okumu, who has been assuring me umpteen numbers of times that they are going to remove it, but still has not done so?

When I first contacted him, he told me that they would have a look at it. One wonders what he meant by this.... Is it an adverse tourist attraction?!

The next time, he told me that he would have it removed, but nothing changed. 

And the last time I talked with him on Thursday, 8th June, he assured me that it would be removed the following day and also told me rudely that I could write about it if I wanted and make him famous, if he had not removed it on Friday!

Well, I am now doing so, in the hope that somebody more responsible than him will take the matter up and have this offensive pole removed as it is a disaster waiting to happen....

What is wrong with Orange Telkom?

It has been nearly 2 weeks now that in the process of so-called upgrading to 4G, Orange Telkom has only been available on and off on a 'speed' of dial-up or less, if at all!

Trying to get any of their employees to give an explanation on when things will be 'normal', gets one nowhere since they have a habit of not answering their phones. This maybe because, they do not want to tell their customers the truth. I wonder what they are trying to hide....?!

They also, I have been told, do not work on weekends, doesn't matter that the few customers (compared to the other networks), that they still have, cannot reliably connect to the rest of the outside world, i.e. get back to the 21st Century.

So, what happens is total frustration - phones not being answered as well as we cannot reliably connect to the WWW! Because, while doing some work online, one suddenly get disconnected and then starts the saga of trying to switch your computer and modem on/off umpteen numbers of times in the hope that this action will somehow reconnect you to the Internet.

But, in the process, you might have lost a lot of work that you had already done..... not to mention all this leads to a waste of precious time.

What is wrong with  Orange Telkom and WHEN if EVER are they going to be a reliable company?

In fact, while I am writing this, we've gone offline, yet, again....

NHIF payments..

I went to a clinic today where they accept our NHIF cards. After I gave my card to the receptionist, she checked if my payment was up to date.

After a few moments, she came back to me and very politely told me to please update my payments on it as it showed a very low balance!

I informed her that my payment to NHIF was fully paid up to at least April 2017. She insisted that the card did not show this and that to get in touch with NHIF immediately and inform them of this fact.

This I did as soon as I got back home. One of their numbers was not being answered, so I tried another (all of them in Nairobi as the Mombasa ones are NEVER answered!). It was answered quite fast, but, after I told the receptionist about my problem, she put me on hold for over 2 minutes and never got back to me, so I hung up.

I tried the same number after a few minutes and again it was answered immediately and the person at the other end asked me my problem which I related. She then asked for my ID number and mobile number both of which I supplied. I was told to hang up and wait for somebody to call me on the number I had given her and would not share any more details. All very mysterious. 

The above calls and conversation took place at about 3.00 pm. It is now past 5.30 pm, but nobody has called me from NHIF and I do not believe that they will.

Lots of questions started swirling in my head immediately that the clinic had told me about my NHIF card showing some very strange amount on it.

1. I have never used the card since I got it early last year, so how come it did not show ALL of the amount I've been paying them all this time?

2. What is it supposed to show anyway?

3. Since they have not been updating my card efficiently and keeping track of my payments, what happens if and when, I am so ill that I cannot show the clinic or the hospital where I am admitted the proof of payment via Mpesa on my phone? What will the medical institution do when my card does not show all these payments?

4. Why, when I  called NHIF Nairobi regarding my card update, did the receptionist behave in the way she did?

5. Why haven't I still heard from them, yet? And will I ever do....?! 

6. So now, what happens?

All the above thoughts are still going through my mind and which also make me very angry. Angry at our so-called institutions whom we pay through our collective noses, but get NOTHING in return. Total unaccountability and irresponsible attitude.

Yet, just this morning we read that the poor medical personnel who have been trying to get justice, have been trashed and told arrogantly to return to work or else become jobless.

Is it any wonder that we are seriously suffering a braindrain in this country? Everybody who can and have the opportunity are leaving. It's pathetic.

How come the citizens who are paying our useless politicians who do the least amount of work, but have awarded themselves obscene amounts of remuneration, were told by their employers (us Kenyans), that we will stop paying them a cent till they do some honest amount of work on OUR BEHALF, for once?!

Let us see, if they like it? Maybe, then they will understand the Medics' plight.

All this is connected with our NHIF payments. Where is the money going?

I  need answers, pronto!