Tuesday, October 13, 2015

Jambojet and its booking frustrations...

Have people out there been experiencing problems with trying to book a flight on Jambojet?

I have just gone through a very frustrating time trying to do this. I know that they make their money from every little 'service' that they provide but, there has to be a limit and some justice involved.

For example, when you try to pay for your flight using your debit card, one discovers at the last minute that there are certain (they could not elaborate on the criteria of the types of debit cards), debit cards that Jambojet does not accept!

In the process, since you have no idea why the thing keeps asking you to feed in the number and you check over and over again that maybe you've entered some wrong digit and then finally you decide to call them at the various numbers at their website.

Here you encounter more 'adventures'... The automated voice (I really hate dealing with those as I am hearing impaired among other disabilities), which tells you to press various digits on your phone to get different 'services'. When I did that, the voice brought me back full circle, telling me to visit their website to get more information!!!

After wasting nearly an hour trying to get a human being at the other end, this human still talked like an automated voice. In other words, it was unhelpful in the extreme and kept repeating the same thing that THEIR system was rejecting my debit card (no reason given, again, since my card it valid and has enough money in the account), and therefore, I would have to go to their offices and book from there which would cost  me extra. Also, the other option being that she would book it for me at a further cost of 600/-!!!

Now, my question to Jambojet - Is this some kind of ploy to get more money from us? And why is YOUR system which is no fault of mine, rejecting my perfectly valid debit card?

Then, there is the matter of you having a pull down menu about persons with special needs, but nowhere can one, for example, book a wheelchair. Or does that cost some more money?

Today, I had a very nasty  and frustrating experience with Jambojet. Can they please rectify their system or have other alternatives that does not cost us money for something that is  no fault of our own.

I am wondering how I  am going to book for my flight, now....

No comments: