My landline and Telkom Orange

My landline, since the last week of February, suddenly went dead without notice. It is a pre-paid line that was being encouraged by Telkom Kenya since quite a few years as they were at the receiving end of a lot of flack regarding their questionable bills from irate customers.

Since, it has been easier to deal with prepaid lines - it was a win/win situation where they were concerned. They got their money in advance and also did not have to deal with headaches and accusations from customers regarding questionable bills.

I have been one of these prepaid customers since YEARS, therefore, when my line died without any notice, I  immediately reported it to Telkom Orange.

Everytime, I tried to find out, I at first, got a run around, but after a couple of days was told that henceforth, I had two options....

Either, I invest in a wireless line and retain the  same number (this unfortunately is battery dependent in a country with a questionable power supply), or go through formalities one of which is to pay a hefty deposit of 5000/- and return to  post paid services.

Now, without notice, my phone was cut off and to revive it, I have to  go through the added expense of this deposit sum and goodness knows how much of other red-tape involved.

For the past nearly 2 weeks, I have made countless phone calls to Orange 'officials' and been told that my line would be revived, etc., but, to date my land line is as dead as ever and no sign of it ever being revived with empty assurances from Orange to the contrary.

TelkomKenya changed its name to Telkom Orange, but, unfortunately, still retains its previous don't care attitude.

Will they EVER change?