Every month I go to the KP offices at Nyali Center when I do my shopping there. Last month due to health reasons I had to use Mpesa to buy my monthly token for my prepaid meter.
This month I went to the KP offices but like in March their system was not working. This is the 2nd month that it is not. Why?!
Are they working in cahoots with Safaricom to compel us to use mpesa? They charge us for buying the token from them. Is this some kind of monopoly?
Then, this morning when trying to buy via mpesa after putting all my details in I am being told that I should try later...
So, what should one do when one is urgently in need of a token?
What is wrong with Kenya Power?
