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Tuesday, November 30, 2010
Then, yesterday we had an outage of nearly 3 hours less 20 minutes starting from 7.00 pm till nearly 10.00. This time KPLC's emergency numbers had been switched off and whatever number I tried was not being answered. Finally after getting frustrating no answers from everybody whom I called, one of the emergency numbers answered and I was told that it would take one to two hours as there was a 'breakdown' in ...., yes, you've guessed it - Kipevu! Again!!!
When the two hours were up, I tried calling again, but, no answer. Then, I called Faith Njuguna who answered (in a very long time!), and by the time she got into action and the power came back, most of us were nearly 'well done' in this stifling heat of Mombasa.
And just now, our power went off, again, for a few minutes. Is the KPLC ever going to behave in a responsible and accountable manner and give us an explanation for these expensive outages? This can only happen in a banana republic. This irresponsible attitude.
Monday, November 22, 2010
But, of course, not for long. It went off again and when I called the previously switched off 'emergency' number, it had come 'alive' again, mercifully. This time, a harassed sounding male voice told me that I would get my power back in 20 minutes as there was a problem (what kind...?), at Mwishomoroni.
These outages are playing havoc with our lives not to mention our every device which is dependent on electricity. Everything is beginning to pack up on us, including the Sollatek power regulators.
We demand that KPLC behaves in a responsible manner and/or be ready to pay for the damage their 'services' do to us. Their ineptitude is costing us, the consumers, thousands of shillings and they have to be held accountable and responsible.
And I wonder how soon after writing and sending this, the 92nd outage will happen.....
Sunday, November 21, 2010
Does this sound like an ethical, professional and responsible company to you? When they switch off their phones? And all of the other 'officials' including Ms. Faith Njuguna seem to have made a pact about not answering their phones, too.
They all seem to be aware of the fact that we have lost power and are desperately trying to inform them and also find out what is the cause of so many outages and fluctuations on any given day. But, since they don't have an answer nor do they want to explain themselves to their consumers, they have refused to answer phone calls.
The NCRRA has asked them countless times to attend one of our monthly meetings to no avail. This too, has been insolently ignored! One gets highly suspicious of the workings of such a company, don't you think? What is it that they are trying to hide?
And the reason for this email today is the outage yesterday afternoon and the current one. I am working on battery power and will only be able to send this email after we have our power back.
I wonder what was the cause of it, yesterday and the one today and how long this one will last for and what kind of maintenance did they do on these lines day before yesterday, Friday.
Is KPLC taking us back in time to the days of living in caves and communicating with drum beats and fire and smoke? Please, we are urbanites who have no idea how to do this. Or should we get some people (I bet they are in very short supply), to start teaching us how to do this.
We are all getting thoroughly fed up of KPLC and it's misbehaviour and unaccountability.
Saturday, November 20, 2010
The inadequacies of their 'services' are totally unacceptable not to mention the fact that all of our equipment that is relying on a steady and predictable supply of electricity, is 'dying' on us. Who will be responsible for the massive cost to have these repaired or replaced? KPLC?
Of course, in any other more 'civilized' and accountable country, this would be the case, but, they will get away as this is a typical 'Banana' Republic where there is rampant corruption, no ethics, no accountability, no professionalism, no law and no justice. If we are not careful, we'll be headed the same way as neighbouring Somalia.
The whole of yesterday, we in Nyali, had a 'planned' outage for so-called 'maintenance' and while, for once, the power came back while it was still daylight - at around 4.30 pm, we have been having constant fluctuations since then. The latest being this morning around 8.00 am.
So, what maintenance was KPLC doing, yesterday, when immediately after we suffered fluctuations? One wonders what these people really do during such times.....
I also wonder how many more we are going to suffer in the coming days.
Ironically and probably due to my incessant emails regarding KPLC's countrywide incompetence, they sent me an SMS on the 15/11/2010 at just before 4.00 pm giving me the following emergency numbers to call or for making enquiries. This is what the KPLC SMS says.... 'Dear Customer, please reach KPLC Nairobi Call Centre on - 0711-031680, 0732-111680, 020-3201680 or 020-3644680 in case of any emergency and enquiries.'
As I do not permanently reside in Nairobi, I fwded this SMS to my cousin, mentioned above, who has constant irritating and days on end outages. Therefore, when they had their latest outage a couple of days ago, they tried calling all of the above numbers AND the ones that they already had, but, believe it or not, nobody was answering the above phone numbers, either!
Why? And did this mean that the SMS I got from KPLC was humbug? And this is not just the case in Nairobi. It would seem that KPLC displays its insolent behaviour countrywide with everybody.
The whole country seems to be in darkness half the time. So, how does one earn a decent living and is this kind of behaviour and attitude going to help in eradicating poverty? In fact, as far as I can see, it has just the opposite effect - by ruining all of our electric and electronic equipment and causing massive damage to it whose cost is unbelievably high.
So, is KPLC waiting for somebody out there with means to sue it for damages? And it's high time that they were made accountable for their shoddy and expensive 'services'.
Sunday, November 14, 2010
Not only this, but, now even emergency numbers have ceased being that. So, what is the point of having them known as such? There is also the matter of the people at the other end, like the Controller, who refuse to tell you what they are up to, i.e. why we are having the latest power outage.
This is strange since they can tell you for how long we're going to suffer from their incompetence, but, not what the problem is. Why is that?
Yesterday night we had an outage which lasted for over 2 hours and this morning barely 12 hours later, it has gone off, again and it is already over an hour that it has gone. I am writing this on battery power but, will not be able to send it immediately due to the fact that my Internet goes off, too, when we have an outage. Therefore, it will sit in my outbox till we see the light!
What a way to spend Sunday....? And in this heat, it's really awful.
Saturday, November 6, 2010
But, this afternoon at about 12.45pm the power suddenly went off and again trying to raise them up, took a while. When someone finally answered, they had no idea about it, as usual, and I was told that a team would be sent forthwith.
Now, considering that the KPLC emergency offices are at the other end of the island of Mombasa, we would be without power for quite a while. That is, their truck would have to make it's way across town and the only access route to the North mainland, the traffic jammed Nyali bridge. As mentioned umpteen times before, this exercise is an extremely expensive and impractical one when one considers the numbers of outages we suffer in the North Coast on any given day.
Constant suggestion - why doesn't KPLC have separate emergency offices out here somewhere, so that they can respond and restore our power faster?
I don't know for how many YEARS we are going to continue suffering these constant outages and the thousands of shillings worth of damage they cause.... What an irresponsible company!
Tuesday, November 2, 2010
One gets the idea that just because I have not been counting of late, KPLC seems to be under the mistaken impression that we have not been suffering from their continuous, offending and extremely expensive incompetence. And since last Friday (and one wonders why Friday afternoon seems to be a 'favourite' day for KPLC to be especially nasty!), there has been at least one outage if not more till today. Today, we have already been treated to two outages in the morning. Oh, another favourite time for this outages is just before 7.00 am just when people are getting ready to go to school and work. How come?
Then, since the last couple of days, one of their so-called emergency numbers has been continuously disconnected and this morning all of their numbers were either perpetually engaged or not being picked up. Finally, in the process of calling all the 'officials' numbers most of whom were also not answering, a couple of them answered who were in Nairobi! They, in turn tried getting these inaccessible local KPLC employees and let them know that we were without power here. All this took over an hour before we got our power back, but, in a little while we had another brief outage for a couple of minutes.
This is becoming a terrible state of affairs. How is one supposed to earn a decent living or live with the constant fear of power going off anytime and for an indefinite period. Now that the hot season has started, it's getting even more infuriating and unacceptable.
KPLC also for some reason best known to them have been avoiding meeting up with the North Coast Rate-payers & Resident Association (NCRRA), members despite countless efforts made on the the part of it's members to ask them to attend one of our monthly meetings. Our next meeting is on the 8th (coming Monday), in the evening at 7.30 pm at the Nyali Beach Hotel and we are hoping that this time some of them will show up....